Refund policy

Returns & Refunds

At Flow Ease, we want you to be happy with your purchase. This policy is in addition to any rights you have under the Australian Consumer Law.

Change of Mind

We do not currently offer returns or refunds for change of mind. Please check product details and compatibility before placing your order.

Faulty, Damaged or Incorrect Products

If your product arrives damaged, faulty, incorrect, or otherwise does not meet the consumer guarantees under Australian Consumer Law, please contact us at flowease.au@gmail.com with your order number and photos or other relevant information about the issue.

We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

Returns

Please contact us before returning any product. Do not send a product to an address shown on shipping packaging or directly back to the supplier unless we have provided you with return instructions.

If a return is required, we will provide you with the appropriate return instructions. Where required by Australian Consumer Law, Flow Ease will cover reasonable return costs.

Refunds

Once a refund has been approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

For return or refund enquiries, contact us at flowease.au@gmail.com.