Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days. Once your order has been processed and shipped, you will receive confirmation and tracking information where available.

Delivery Times

Estimated delivery times within Australia are generally 5–15 business days after dispatch. Delivery times are estimates only and may vary depending on your location, the product, carrier delays and other circumstances outside our control.

Some products may be shipped directly from our supply partners and may arrive separately if multiple products are ordered.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before payment is completed.

Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched. Please allow some time for tracking information to update.

Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address. If you notice an error after placing your order, please contact us as soon as possible at flowease.au@gmail.com. We cannot guarantee that an address can be changed once an order has been dispatched.

Lost or Damaged Orders

If your order arrives damaged or does not arrive within a reasonable period after the estimated delivery timeframe, please contact us at flowease.au@gmail.com and we will assist you.

Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law.